Contact Us

Connect with Us for Personalized Assistance

Mail Address

info@backstagecolombia.com​

Location

Calle 8 sur #43b - 112 | Medellín

Open Hours

Mon - Sun 06:00 A.M 10:00 P.M.

Medellín is one of the safest cities in Latin America, even safer than several cities in the United States.
The areas where we operate, such as El Poblado, Envigado, and Provenza, have a strong police presence and a very controlled environment.
As in any city in the world, it is important to use common sense and be aware of personal belongings, but overall, the experience is safe and comfortable for our clients.

Medellín has a stable tropical climate throughout the year.
It is common to have short periods of rain followed by sunny weather. Rain usually does not last all day.
Weather apps may show a high probability of rain, but this is due to the city being in a valley with frequent cloud coverage, which does not always mean actual rain.

We recommend not exchanging money at the airport, as the rates are usually unfavorable.
The best options are:
Panacambios (located in several shopping malls)
Sur Cambios
These exchange houses offer better rates and higher security.

It is not necessary to bring large amounts of cash.
Most places (restaurants, clubs, experiences, and services) accept credit cards and digital payments.
Cash is mainly used for:
Tips
Small expenses
If needed, you can easily withdraw cash from ATMs in the city.

In most restaurants and venues, a 10% service charge is already included.
If you wish to give extra for good service, you can add an additional 5% to 10% directly to the staff member.
Tipping is part of the local culture, but it is not mandatory.

Early check-in depends on property availability.
If there is no booking the previous day, it may be free
In other cases, it may have an additional cost
You must coordinate it in advance with your advisor.

Late check-out follows the same logic as early check-in:
Subject to availability
May be free or have an additional cost
It is recommended to coordinate in advance.

Yes. When working with Backstage Colombia, you gain access to the most exclusive and iconic places in the city.
We have partnerships and direct access to top restaurants, clubs, experiences, and events. Our team manages reservations, even in high-demand venues.
As long as you are using our services, we will do everything possible to secure access to the best places and experiences available.